MacOS (formerly Mac OS X (1999-2012) or OS X (2012-2016)) is a series of graphical operating systems developed by Apple for Apple computing devices. It is the second most used desktop operating system, after Microsoft Windows.

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Tip & Tricks to Fix Mac Installation Failed/Stuck/Frozen/Slow Errors

If your Mac is unable to install macOS Big Sur or freezes on installing, you can try to fix it with the following tips. There is no guarantee that each tip works on macOS update problems. But it covers the common measures when Mac users fails to install new macOS, hopefully any of these tips will work for your macOS installation problem.

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1. Shut down your Mac and wait for some time. When a new OS releases, a massive number of people will go to download and install the updates in a snap. As a result, the downloads and installation will be very slow with the large file and many people doing the same thing at the same time, and even fail during the process. What you should do is to wait for the server becoming less busy. According to Apple system status page, macOS Software Update issue has been resolved. Now you should download the macOS Big Sur update file faster and install it without seeing 'An error occurred while installing the selected updates'message.

2. Go to Mac App Store and open updates. If your Mac install stuck on Apple logo, gray/white/black screen when you were installing an App, you can go to Mac App Store to find this app and open the updates to survive from the macOS installation stuck situation.

3. Download & install the combo update. The Mac App Store isn't the only place to download macOS from. When your encounter problems on macOS Big Sur installing, you can try to download the combo macOS update from the Apple official site because the macOS installation package downloaded from Mac App Store may only include the essential files for your Mac update, instead of the combo updater with all the files required to update to macOS.

Start up from macOS Recovery

Determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:

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Turn on your Mac and continue to press and hold the power button until you see the startup options window. Click the gear icon labeled Options, then click Continue.

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Make sure that your Mac has a connection to the internet. Then turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

If you're asked to select a user you know the password for, select the user, click Next, then enter their administrator password.

Reinstall macOS

Select Reinstall macOS from the utilities window in macOS Recovery, then click Continue and follow the onscreen instructions.

Follow these guidelines during installation:

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  • If the installer asks to unlock your disk, enter the password you use to log in to your Mac.
  • If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first.
  • If the installer offers you the choice between installing on Macintosh HD or Macintosh HD - Data, choose Macintosh HD.
  • Allow installation to complete without putting your Mac to sleep or closing its lid. Your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time.

After installation is complete, your Mac might restart to a setup assistant. If you're selling, trading in, or giving away your Mac, press Command-Q to quit the assistant without completing setup. Then click Shut Down. When the new owner starts up the Mac, they can use their own information to complete setup.

Other macOS installation options

When you install macOS from Recovery, you get the current version of the most recently installed macOS, with some exceptions:

  • On an Intel-based Mac: If you use Shift-Option-Command-R during startup, you're offered the macOS that came with your Mac, or the closest version still available. If you use Option-Command-R during startup, in most cases you're offered the latest macOS that is compatible with your Mac. Otherwise you're offered the macOS that came with your Mac, or the closest version still available.
  • If the Mac logic board was just replaced, you may be offered only the latest macOS that is compatible with your Mac. If you just erased your entire startup disk, you may be offered only the macOS that came with your Mac, or the closest version still available.

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You can also use these methods to install macOS, if the macOS is compatible with your Mac:

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  • Use the App Store to download and install the latest macOS.
  • Use the App Store or a web browser to download and install an earlier macOS.
  • Use a USB flash drive or other secondary volume to create a bootable installer.